I was recently interviewed by News 97.5FM on this topic.  Most of what I said was reiteration of the earlier blog entry on social couponing.  The interesting part is when small business owners called in to express their views.  The few that called didn’t have a positive experience with social couponing.
You can listen to the [...]

Here is the inaugural podcast from The cXo.  In this episode, we present some do’s and don’ts for customer satisfaction measurement.
As always, your comments are welcome.